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Key Facts on Thomas Cook's Travel insurance

View our address below or and easily click through our links to get to the relevant sections. This page is intended to briefly help you get an understanding of how our Travel Insurance works.

Address

Westpoint, 
Peterborough Business Park, 
Lynch Wood, Peterborough, 
PE2 6FZ

Contents

Click on the links below to jump to that section.

  1. Central Bank of Ireland
  2. Whose products do we offer?
  3. Which service will we provide you with?
  4. What will you have to pay us for our services?
  5. Who regulates us?
  6. Ownership
  7. What to do if you have a complaint

 

1) Central Bank of Ireland

The Central Bank of Ireland is responsible for the regulation and supervision of financial services providers domiciled in Ireland. You can read more about the Central Bank of Ireland at their website www.centralbank.ie.

2) Whose products do we offer?

All our travel insurance products are provided by White Horse Insurance Ireland Ltd.

3) Which service will we provide you with?

Thomas Cook will not provide advice or a recommendation from us. Thomas Cook may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4) What will you have to pay us for our services?

There will be no fee payable to us. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5) Who regulates us?

Thomas Cook Retail Limited is an Appointed Representative of White Horse Insurance Ireland Ltd which is authorised and regulated by the Central Bank of Ireland. You can check this with the Central Bank of Ireland by visiting their website at www.centralbank.ie or by contacting them on 00353 1 224 600.

6) Ownership

No insurer owns any of our share capital.

7) What to do if you have a complaint

If you wish to register a complaint please contact the Customer Services Manager, White Horse Administration Services Ltd, PO Box 5633, Walsall, WS6 9BB.

Thomas Cook Retail Limited is an Appointed Representative of White Horse Insurance Ireland Limited, which is authorised by the Central Bank of Ireland. Thomas Cook travel insurance is underwritten by White Horse Insurance Ireland Limited. To check this you may visit www.centralbank.ie.
Thomas Cook Registered Office: Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. Company registration no. 102630. Telephone calls may be monitored or recorded.

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