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Airtours Resort Service 

At Thomas Cook we want you to have an amazing holiday so we'll always be there for you. Whether you want local tips and information, need some help or advice on exploring your destination, we’re available for you to connect with us 24/7.

In addition to our 24hr Connected Service, some of our hotels will have access to our Resort Service. This includes a team of local experts based in destinations who are there to give advice, help arrange activities and days out and support you with any issues you may have. We’ll also visit a number of these hotels on a regular basis. If you need to see a rep when you’re on holiday, we’ll do our best to arrange this for you. Just let us know.

While you're away...


For Summer 2018 we’ve made loads of improvements to our in-resort service.  You can reach us on holiday through any of the following:

If you need help and have not yet travelled, please use our  Help & Support page.


At the airport

Our team will meet you at the Airport.  If you've booked a transfer with us, they’ll make sure you’re taken to your Hotel. Not all our coaches have a rep on board but our drivers know which hotels to stop at. 

24 Hour Helpline

Our reps are here to help - 24 hours a day, 7 days a week, 52 weeks of the year. You’ll get all our contact details by email 7 days before you travel and also when you arrive on holiday. 

Digitally Connected

You can connect with us on holiday via Phone, SMS, WhatsApp, Email, Skype, Facetime and via Facebook. 

Live Chat

You can chat with our team online whilst you’re on holiday.  It’s easy to do - all our contact details will be sent to you by email 7 days before you travel and also when you arrive on holiday.