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Accessibility Statement

At we know how important it is to have a website that’s accessible to the widest possible audience, regardless of ability or the technology used to access the internet. We work hard to improve the accessibility of our website, taking guidance from industry best practice and many of the available standards and guidelines. We strive to meet conformance level AA of the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible to people with disabilities.

Website Features
Page & Text Size

If you have a vision impairment and find the text on our site too small to read, it may help to magnify our web pages. You can do this using any of the following methods:


  • Press: 'CTRL' + '=' to increase the text size
  • Press 'CTRL' + '-' to decrease the text size,
  • Press 'CTRL' + '0' to reset to the default size.

Key and Mouse Combined:

Hold down the 'CTRL' key on the keyboard and scroll your mouse wheel forwards and backwards to Zoom in and out,
Via your Browser Settings:
Use the 'Zoom' option found in the browser's settings.
Note: If you use a Mac, please use the ‘CMD’ key instead of the ‘CTRL’ key

Rather than using ‘read more’ or ‘click here’, wherever possible we make the text which links one web page to another, relevant to the web page you’ll be taken to.  For example a link saying Turkey holidays will take you to the Turkey Holidays page.

Image Alternatives

Whenever possible, we’ve assigned a ‘say what you see’ text alternative to our images. Screen Readers for the vision impaired will read the text alternative aloud, and in the rare instances where an image fails to load on the screen, the text will display in its place to give you an idea of what the  image is.

New Windows

Clicking on certain links on our site will open a new browser window to easily take you back to Examples of this include:

  • Adobe pdfs (see for more information)
  • Some links to third party websites
  • Some links to other websites in the Thomas Cook Group
  • Some third party advertisements
  • Potential Accessibility Barriers

Whilst we do what we can to meet the accepted guidelines and standards for accessibility, it’s not always possible for all areas of the website. Areas we currently know of include:

  • Parts of the site with 3rd party content which is not under our control
  • The heading structure on some of our older pages can sometimes be confusing. (We continue to make progress on improving this.)
  • Our Colour scheme may not always provide enough contrast for readability (currently under review)
  • Certain action buttons require JavaScript to be able to move to the next page e.g. when doing a Holiday Search, or when requesting a Holiday Quote.
  • Some features of our site are not yet touch screen friendly
  • The Holiday Search pop up calendar needs JavaScript to select dates
  • We’re continually making improvements to our site to bring it in line with best practice and to remove these potential barriers, so please keep checking our site over the coming months.

Contact Us

Contact information, including a link to our Live Chat facility, and answers to our most Frequently Asked Questions can be found in our Customer Support section. Alternatively you can call us on 0800 107 3409.

If you think you’ll need any help at the airport or when you’re on the aircraft, please go to our Special Assistance page for more information.


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