Pricing Terms & Conditions

The holidays and flight prices you may have seen on our website or e-mail, are not live. Although prices and availability are updated very regularly, holidays and flights and cruises are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday or flight our website will then check the live availability and price on the Airtours reservation system, therefore please allow for changes to occur before your final price is confirmed. Homepage pricing includes all applicable online discounts.
Airtours may apply fuel supplements to the price of holidays and travel arrangements due to increases in fuel costs. Where applicable, these additional charges are included in our advertised prices but will be shown separately on your holiday price summary.

Payment Card Charges

With the exception of payments made using a debit card, all payments by credit cards are subject to the standard credit card fee of £5.95 when using this facility. We accept the following payment cards; Maestro, Delta, Solo, Visa debit, Mastercard debit, Visa, Mastercard and Thomas Cook Visa. Extra Charges - before booking (e.g. Fuel Supplements) Airtours may apply fuel supplements to the price of holidays and travel arrangements due to increases in fuel costs. Where applicable, these additional charges are included in our advertised prices but will be shown separately on your holiday price summary.

Holiday Prices

Prices are quoted per person and per booking and are based on the number of adults sharing as given in the booking enquiry. Accommodation supplements are determined by the date the accommodation is occupied and not the departure date (unless otherwise stated). All prices shown are correct at the time of enquiry, but we reserve the right to change our prices; prices can go up or down. When you check our latest holiday price on our website or with your Holiday Advisor, you will be advised of the basic holiday price including any additional costs associated with your choice of flight (such as, the departure point, day and time of flight or seasonality of your flight). The only supplements you are likely to see when you book that relate to your choice of flight will be for extra leg room seats, or other optional services (such as seat selection, internet check-in).

Important Information about changes to the way we price our holidays

We have made some changes to our holiday pricing system which has changed how our prices appearon our reservation system, website and confirmation invoices. When you check our latest holiday price on our website or with your Holiday Advisor, you will be advised of the basic holiday price including any additional costs associated with your choice of flight (such as, the departure point, day and time of flight or seasonality of your flight). The only supplements you are likely to see when you book that relate to your choice of flight will be for extra leg room seats, or other optional services (such as seat selection, internet check-in).

What the price includes

• Accommodation - For hotels, the price applies to each of the two adults sharing a room. Apartment, villa and studio prices are based on the maximum number of adults sharing the accommodation and for fewer adults under-occupancy supplements usually apply.
• Meals - as described in the accommodation description.
• Services of our Overseas Representatives or 24 hour assistance from our UK Duty Office.
• Return Flights - from a selected airport. The price of your holiday will be influenced by your flight selection and date of travel.
• Luggage Allowance - Your hand luggage and hold luggage allowances are independent of each other and cannot be combined together. Hold Allowance: All our holidays include a minimum of 15kgs luggage allowance which you can check-in for carriage in the aircrafts hold. Infants travelling on Thomas Cook Airlines flights also receive 10kgs hold allowance - please refer to the section titled 'Carriage of infants' for more information. When you book you will be offered the opportunity to increase your hold luggage allowance for an additional charge - this will apply to all travellers on your booking. If you do not require extra allowance, please remove this option at the time of booking. Please note - additional luggage allowance cannot be added once travel tickets have been issued. Excess baggage charges will apply if you exceed your allowance. Hand Allowance: you are permitted to carry onboard a maximum of 5kg hand luggage per person (excluding infants) which cannot exceed a specific size/dimension as stated on the Airlines website.
• Return Transport between your destination airport and accommodation in resort is included. This will be in the form of a mini bus or coach transfer unless otherwise specified in the accommodation description or confirmed on your invoice. You may find that your transfer is shared by customers from other tour operators within the Thomas Cook group. We have combined transfers in this way to ensure that you depart as swiftly and efficiently as possible. If you make a 'Late Holiday booking' a transfer is not included but can be added at an extra charge at the time of booking.
• Taxes & Charges (these are subject to change)
• Air passenger duty (APD), UK airport taxes and security charges - all prices include current government APD. From 1 November 2009, destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website - visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change. - Aviation Fuel Costs known at time of booking (see Extra Charges - before booking) - Charges for extra security, aircraft insurance, aviation and other associated costs.
• ATOL Protection Contribution (APC) -

And what's extra

• Holiday Insurance - you MUST be insured.
• Meal supplements - where applicable are in the accommodation descriptions and price panels.
• Under-occupancy supplements
• Optional excursions.
• Charges made by accommodation - see section 'local charges' below.
• Locally collected taxes (including arrival / departure taxes and entry visas where applicable).
• Accommodation Deposits - in some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
• Excess baggage on coaches and aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment. Please refer to the section titled Carriage of Sports Equipment in the flight information section for more details.
• In flight meals - an in flight meal is not included in the price of any short haul and medium haul holidays (where the flight is less than 7 hours) or if you make a 'Late Holiday' booking (all destinations). The option to book and pay for an in-flight meal is available when you make your booking, please ask your travel agent or check our website for the latest in-flight meal prices that will apply. Please note, a compulsory charge for an in flight meal will apply if you book within 4 days of departure. Unless specifically requested and recorded separately on your invoice, a child will receive the same meal as an adult.
• Late booking fee - a charge will apply for all bookings made within 14 days of departure. The charge will be a minimum of £15 per person. You will be advised of the applicable fee at the time of booking.
• Credit card charges - prices advertised apply to payment by cash or debit card. A charge will apply to payment by credit card - please ask for details
• Possible surcharges - see 'Surcharges - price increases after booking' section.

Local Charges

At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is 'free' in our accommodation descriptions or included services/facilities in an all inclusive package, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.

• Daily car parking charge at some hotels/apartments.
• Entertainment and activities away from your accommodation.
• Highchairs, cots, hotel run Children's Clubs and meals for infants.
• Meals and beverages from certain restaurants and bars at your accommodation.
• Certain premium drink brands or à la carte meal options and the use of certain eateries and bars at All-Inclusive hotels.
• Safety deposit facilities, room service, mini-bar, TV/satellite TV, telephone calls, air conditioning and sea views.
• Local taxes payable on check-out.
• Facilities and equipment such as pool towels, sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment

Official Ratings and Tour Operator Ratings

At Airtours we have own ratings for when we assess accommodation unless otherwise stated. The rating's that are shown on our website are our own ratings and are an attempt to give a guide to the overall quality of property. These universal ratings are usually based on the views taken from customer feedback and of senior managers in both the UK and overseas. Where applicable, official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. Please be aware that different countries have different rating standards; therefore a 3-star hotel in one country may not be the equivalent to a 3-star hotel in another.

Surcharges - price increases after booking

We reserve the right to surcharge - please refer to our Booking Conditions for details. Offers and options. Honeymoons, Anniversaries & Birthdays Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit, wine, flowers, candle-lit dinners, or free room upgrades (see also 'room upgrades' below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers. Please ensure you advise us at the time of booking if you are on celebrating a honeymoon, birthday or anniversary during your holiday.

Complimentary Room upgrades

Where applicable and unless otherwise stated, offers of free room upgrades shown on our website will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category featured on our website as we do not sell all room types at all hotels.

Free Kids

There are a limited number of free kids places available at selected properties on selected dates from all UK airports. These places are obviously popular and go quickly, so make sure you book early. Please note that the second child price applicable at the time of booking still applies if the first child has a free place. A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts). Please see below for the child price conditions.
If you miss out on a free child place, relax - our family value means that we offer excellent low child prices. Prices for the first and, where applicable, second child start from the amounts shown in the price panel. Limited holidays will be available at the 'from' price stated so we do recommend booking early. For accommodation that can occupy 2 or more children, the price that applies for the second child at the time of booking will also be valid for third and subsequent children who also share the room/apartment.

Child price conditions
1. Children travelling on a free holiday, or paying a child price, must share accommodation with at least two persons paying the full adult price.
2. Subject to availability, and where applicable, one free child place can be selected for each room booked. (e.g. 2 apartments reserved on one booking can receive 2 free child places). If there are no free child places left on your chosen holiday, the first child pays the current first child price applicable at the time of booking.
3. The child's age on the date of return must not exceed the age limit described in the property description.
4. Third and subsequent children pay the 2nd child price applicable at the time of booking.
5. Children qualifying for a free holiday are entitled to the basic accommodation and flights free but must pay for any optional meal arrangements and optional accommodation supplements (for example superior room supplements); all other children must pay ANY accommodation supplements in full.
6. Children DO NOT count toward apartment/villa/suite/studio occupancy levels.
7. Infants under two years of age on the day of RETURN pay £29 (shorthaul) and £59 (longhaul) on all charter flights (subject to change). For Scheduled flights, charges do vary dependent on the airline, type of fare selected and the destination. Infant charges will be confirmed at the time of booking. These charges are for an infant sitting on an adults lap. Extra services required, cots, etc., must be paid to the apartment/hotel locally. See section on INFANTS for further details.
8. The full adult deposit must be paid for all children except infants. In the case of a free child place, the deposit will be deducted from the final holiday invoice. 9. Child ages you provide must be applicable to the relevant date of return. If a child is subsequently older on the date of return than originally specified at the time of booking, this may mean they no longer qualify for a child price and you will have to pay the full adult fare, plus any admin fees before the party can travel. Please check carefully with your travel agent or us before booking. Important note - the free child conditions should be read in conjunction with the 'And what's extra' section and 'Extra changes before booking'.

Calls to 0871 numbers

Calls to 0871 cost 10p per minute at all times, from BT landlines (mobile and other providers' charges may vary).

Promotional Conditions.

Free Child Places

We promote 'Free Kids' or 'Free Child Places' in the descriptions of selected holidays on our website. There are limited number of places available at these properties and by room type, availability is also usually restricted by date or travel and UK departure airport. A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts). Although descriptions may refer to the hotel/apartment having free child places, the actual availability for these is determined by the room type and flight you select and if a place is available you will see the basic cost for the first child on your booking shown at nil cost. If there are no free child places available when you book, the tour operator will show the lowest available first child price for that holiday. Free or discounted child prices are subject to the tour operators child price conditions as contained in the 'Holiday Information' section displayed on our website at the point of confirming the booking.

10% Guaranteed off Last Minute Winter Holidays

Offer applies only to select package holidays operated under Airtours and to holidays departing in the Winter period from January 1st - April 30th 2012. Discount is per booking and applicable discount will be shown on the payments page of the booking journey. Offer applies for a limited period only and can be withdrawn/altered without notice. Offer cannot be combined with any other offer/discount.

10% Guaranteed

10% guarantee saving on winter is applicable to all late holiday bookings departing 16th February - 31stMay12. Late holiday bookings include 15kg luggage allowance and in-flight meals are chargeable.