About Us

Our promise To You

We will take the utmost care to deliver the highest standard of service for total customer satisfaction. Should you need to contact someone for help or advice, a member of our staff will be available 24 hours a day, 7 days a week. Should you be dissatisfied with any part of your holiday, we will do our utmost in resort to resolve the problem to your complete satisfaction. Our staff are trained to the highest standard to ensure you have a stress free and memorable holiday. Our aim is to exceed your holiday expectations, in the hope that you will choose Airtours as your preferred holiday operator every time.

Your holiday price

Price match guarantee - We won't be beaten on price.
We guarantee to match the lowest available price on identical and bookable holidays in any other non Thomas Cook Group Tour Operators brochure available at your ABTA travel agent (with the exception of special offer brochures). The booking must be for a minimum of two full-fare paying passengers. Holiday price comparisons will be between the total cost for the entire travelling party including flight and accommodation supplements, but excluding insurance premiums. In order for accurate comparisons to be made, the holidays must be identical in all respects i.e. the same departure date and airport and the same accommodation (including room type and board basis). Flight timings must be directly comparable as follows: flight departing 04:00 - 12:59hr = slot 1; 13:00 - 18:59hr = slot 2; 19:00 - 03:59hr = slot 3. Holidays including Scheduled Flights, special offers, late availability prices, travel agents' offers and group booking discounts are excluded from this guarantee which relates to the full brochure price of each holiday. In cases where free children's holidays are to be included in price comparisons, we would ask you to note the following: If your booking with us includes a free child place but the alternative holiday you have located does not, the appropriate child price applicable on that alternative holiday will be taken into account in the calculation. A flight must be either a day or night flight as appropriate, and for all holiday comparisons we will require proof of availability at the claimed price at the time of booking. All claims need to be made within 14 days of the date your booking is confirmed.

Holiday Prices

Our brochure is intended to provide a quick and easy way for you to compare typical prices between different holiday packages. We have shown in our price panels an accurate indication of our basic lead in prices but we do not over complicate our price panels with different charges, fees or supplements, particularly when we know these can change. We regularly review our prices and whilst occasionally it is necessary to put prices up, more often our prices come down so to help you calculate the best possible price just ask your travel agent, phone us direct, or visit our website for up to the minute prices. Holiday prices are influenced by many factors. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs, along with changes in exchange rates, suppliers costs and economic trends (see section 'Extra Charges - before booking'). The guide prices we show are based on current charges and costs, we reserve the right to alter prices and introduce supplements - we'll let you know any applicable supplements and the total price of your holiday on enquiry. To help you to compare our guide prices please keep the following in mind:

• Prices are per person based on the number of adults sharing as given in the accommodation description (see 'What the price includes / What's Extra' for more details).
• The basic lead in price shown applies to selected departures within each date range (there may be a number of departure dates available between the dates shown which may carry higher prices than the lead in price). Remember, the choice of flight affects the price you pay - See our Flights section for details.
• Child prices, under occupancy supplements and room type / board basis supplements are shown as 'from' amounts. The lowest supplements will apply to low season / off-peak travel periods so supplements will be higher for more popular travel dates.
• Our lead in prices are accurate at the time this brochure is produced but are subject to change and may go up or down.
• Accommodation supplements vary by the date the accommodation is occupied so may vary throughout your holiday.

• Important Information about changes to the way we price our holidays

  We are planning to introduce a new holiday pricing system in 2010 which will change how our prices appear on our reservation system, website and confirmation invoices. When you check our latest holiday price with your travel agent or on our website, you will be advised of the basic holiday price including any additional costs associated with your choice of flight (such as, the departure point, day and time of flight or seasonality of your flight). By way of a guide, we have provided some approximate costs that will be included in your holiday price depending on your flight selection - these are listed in the 'Flight' section at the back of this brochure. The only supplements you are likely to see when you book that relate to your choice of flight will be for extra leg room, or other optional services (such as seat selection, internet check-in, extra baggage or in-flight meals). Just ask your travel agent, or visit our website to check our latest holiday prices.

  Under Occupancy Supplements

  The prices in this brochure are usually based on a specific number of adults sharing the accommodation as stated on each price panel. If there are fewer adults sharing the accommodation than the number stated, supplements will have to be paid because fewer adults are sharing the accommodation. These supplements are called 'under occupancy' supplements and are indicated at the bottom of each price panel where relevant. The under occupancy supplements shown are 'from' amounts, per person per night, and may vary depending on date of travel. Unless otherwise stated, under occupancy supplements are payable per person per night. Please note that infants and children do not count towards occupancy levels. Our accommodation prices are based on at least two adults sharing. We do not always have the space to show under occupancy supplements for the single traveller for accommodation which is priced on a two adults sharing but please contact us for further information and supplements where applicable (see also 'Single Supplements' in the Accommodation section of these pages for more details)

  What the price includes

   

•  Accommodation - Prices are shown per person within the price panel for each property. For hotels, the price applies to each of the two adults sharing a room. Apartment, villa and studio prices are based on the maximum number of adults sharing the accommodation and for fewer adults under-occupancy supplements usually apply - see 'Under Occupancy Supplements' above.
  
•  Meals - as described in the accommodation description.
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•  Services of our Overseas Representatives or 24-hour assistance from our UK Duty Office.
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•  Return Flights - from a selected airport. The price of your holiday will be influenced by your flight selection and date of travel. See the Flight section at the back of this brochure for full details.
• 
  
•  Luggage Allowance - Your hand luggage and hold luggage allowances are independent of each other and cannot be combined together. Please refer to the Flight information page at the back of this brochure and the section titled 'At the Airport' for more information regarding hold/hand luggage.

Hold Allowance: All our holidays include a minimum of 15kgs luggage allowance which you can check-in for carriage in the aircrafts hold. (Some holidays include additional basic allowance at no extra cost, please see our brochure offers for details and check carefully at the time of booking). Infants travelling on Thomas Cook Airlines flights also receive 10kgs hold allowance - please refer to the section titled 'Carriage of infants' for more information. When you book you will be offered the opportunity to increase your hold luggage allowance for an additional charge - this will apply to all travellers on your booking. If you do not require extra allowance, please ask your travel agent to remove this at the time of booking. Please note - additional luggage allowance cannot be added once travel tickets have been issued. Excess baggage charges will apply if you exceed your allowance.

Hand Allowance: you are permitted to carry onboard a maximum of 5kg hand luggage per person (excluding infants) which cannot exceed a specific size/dimension as stated in our Flight section of this brochure (and on the Airlines website).

• Return Transport between your destination airport and accommodation in resort is included. This will be in the form of a mini bus or coach transfer unless otherwise specified in the accommodation description or confirmed on your invoice. You may find that your transfer is shared by customers from other tour operators within the Thomas Cook group. We have combined transfers in this way to ensure that you depart as swiftly and efficiently as possible. If you make a 'Late Holiday booking' a transfer is not included but can be added at an extra charge at the time of booking.
• Taxes & Charges (known at the time our brochure is published)
• Air passenger duty (APD), UK airport taxes and security charges - all prices include current government APD. From 1 November 2009, destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue & Customs website - visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication of this brochure.
• Aviation Fuel Costs known at time of booking (see Extra Charges - before booking)
• Charges for extra security, aircraft insurance, aviation and other associated costs.
• ATOL Protection Contribution (APC) - the price of your holiday includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount you have paid will be shown on your confirmation invoice.

 
And what's extra:

• Holiday Insurance - you MUST be insured (see page 546 for brief details).
• Meal supplements - where applicable are in the accommodation descriptions and price panels.
• Under-occupancy supplements - see section on 'Under Occupancy Supplements' above.
• Optional excursions.
• Charges made by accommodation - see section 'local charges' below.
• Locally collected taxes (including arrival / departure taxes and entry visas where applicable).
• Accommodation Deposits - in some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
• Excess baggage on coaches and aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment. Please refer to the section titled Carriage of Sports Equipment in the flight information section for more details.
• In flight meals - an in flight meal is not included in the price of any short haul and medium haul holidays (where the flight is less than 7 hours) or if you make a 'Late Holiday' booking (all destinations). The option to book and pay for an in-flight meal is available when you make your booking, please ask your travel agent or check our website for the latest in-flight meal prices that will apply. Please note, a compulsory charge for an in flight meal will apply if you book within 4 days of departure. Unless specifically requested and recorded separately on your invoice, a child will receive the same meal as an adult.
• Late booking fee - a charge will apply for all bookings made within 14 days of departure. We will make arrangements for you to collect your tickets from our airport representative on arrival, or in some cases may be able to post your documentation to you, at your request. The charge will be a minimum of £15 per person but if special delivery is required the cost may be more.
• Credit card charges - prices advertised in this brochure apply to payment by cash or debit card. A charge will apply to payment by credit card - please ask for details
• Possible surcharges - see 'Surcharges - price increases after booking' section.
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  At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is 'free' in our accommodation descriptions or included services/facilities in an all inclusive package, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.
• Daily car parking charge at some hotel's/apartments.
• Entertainment and activities away from your accommodation.
• Highchairs, cots, hotel run Children's Clubs and meals for infants.
• Meals and beverages from certain restaurants and bars at your accommodation.
• Certain premium drink brands or a la carte meal options and the use of certain eateries and bars at All-Inclusive hotels.
• Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning and sea views.
• Facilities and equipment such as sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.

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  • • • Daily car parking charge at some hotels/apartments.
      • Entertainment and activities away from your accommodation.
      • Highchairs, cots, hotel run Children's Clubs and meals for infants.
      • Meals and beverages from certain restaurants and bars at your accommodation.
      • Certain premium drink brands or à la carte meal options and the use of certain eateries and bars at All-Inclusive hotels.
      • Safety deposit facilities, room service, mini-bar, TV/satellite TV, telephone calls, air conditioning and sea views.
      • Local taxes payable on check-out.
      • Facilities and equipment such as pool towels, sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment

    • Extra Charges - before booking

      Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices, prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.

      Surcharges - price increases after booking
      We reserve the right to surcharge - please refer to our Booking Conditions for details

      Promotional Publications

    • On occasions, we may make special offers on holidays at properties which are featured in this brochure. These special offers may for example be made in a series of one-off or promotional publications. The special offer packages may not be identical to the packages featured in this brochure. For example, the special offer package may not include airport-resort transfers or children's club activities. The luggage allowance for special offer holidays will be 15kg per person. It is important to note that such special offers will not allow changes to be made to your booking once it has been confirmed. The deposits for special offer holidays will also be higher than stated in this brochure. For further details please contact your travel agent or us and also refer to terms and conditions that are contained in all special offer literature that is produced. For example, the special offer package may not include in-flight meal, airport-resort transfer or children's club activities.

      Surcharges - price increases after booking

      We reserve the right to surcharge - please refer to our Booking Conditions for details. Offers and options. Honeymoons, Anniversaries & Birthdays Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit, wine, flowers, candle-lit dinners, or free room upgrades (see also 'room upgrades' below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers. Please ensure you advise us at the time of booking if you are on celebrating a honeymoon, birthday or anniversary during your holiday.

Offers, options and holiday highlights

Single Parent Family Offers
At selected properties we have negotiated special offers for single parent families. Please see the special offers section on individual property pages for details. To book, please ask your travel agent to check the latest availability of rooms on our reservation system. If showing available, to ensure your total price is equivalent to the offers shown, please ask your travel agent to phone our Administration Department who will confirm the holiday price including discounts where applicable.

Airtours Exclusive
Sometimes we come across a hotel or apartments we like so much that we reserve it just for our customers to book in the UK as part of a package holiday. We may still share the hotel or apartments with internationbal tour operators so guests of other nationalities may be in residence.
Airtours Exclusive - means the hotel or apartment is only available as a package holiday advertised in a brochure through the Thomas Cook Group and it's associated brands within the UK and other countries such as Germany.

Early Booking Bonus
You can save on every holiday featured in this brochure when you book before 31st August 2010. Our 'Early Booking Bonus', offers discounts of up to £200 per booking off our latest holiday prices. Prices in our price panels are per person based on the number of adults sharing as stated in the price. panel. We have shown next to these prices a discount off the adult price. The maximum 'per booking' discount we advertise is based on full occupancy of the applicable room type (usually this is 2 adults for hotel twin/double rooms and up to 6 adults for apartments - please see the individual price panels for details). Discount amounts do vary according to the holiday you choose and dates of travel. To find the holidays which offer the biggest savings, please see details of the Early Booking Bonus at the front of this brochure. The Early Booking Bonus cannot be combined with other offers and savings mentioned in this brochure such as 'Free Kids' places.

2 weeks for 1
We are able to offer you two weeks for the price of one at some properties on selected departure dates and room types. Remember, any additional supplements are payable for the whole duration of your holiday. See individual panels for details.

Taxi Transfers
At some properties you can opt to pre-book a taxi to take you from the airport to your accommodation. This is priced for a return journey, per taxi (standard saloon size car) with a maximum of 4 people per taxi. Luggage space may be limited with 4 people on board which may result in an extra taxi being required when you get to resort ¿ any charge for this will be passed on to you. In many overseas countries, please note that taxis may not have child or baby seats.

Late Checkouts
Night flights can be inconvenient when it comes to vacating your room. To ease this, we are offering the chance to book a late checkout room for a small charge. This will guarantee a room (not necessarily the one that you spent your holiday in) up until at least 6pm (see property description for exact time). The room will have a private bath or shower. There is only a limited number of rooms available. To be sure of yours ask your Travel Agent to book via Special Requests on viewdata.

Honeymoons, Anniversaries & Birthdays
Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit, wine, flowers, candle-lit dinners, or free room upgrades (see also 'room upgrades' below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers. Please ensure you advise us at the time of booking if you are on celebrating a honeymoon, birthday or anniversary during your holiday.

Complimentary Room upgrades
Where applicable and unless otherwise stated, offers of free room upgrades shown in the brochure will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category featured in our brochure as we do not sell all room types at all hotels.

Group Booking Offers
Travelling in a large group need not be as expensive as you think, so to help make it more affordable we offer free places on 7 & 14 night holidays for groups with as few as 10 people.

Departure Dates Great Group Deal properties All other properties
1 - 11 May 2 IN 15 1 IN 10
12 - 25 May 1 IN 10 1 IN 15
26 - 30 May 1 IN 15 1 IN 20
31 May - 24 June 1 IN 10 1 IN 15
25 June - 14 July# 1 IN 15 1 IN 20
15 July - 24 August# 1 IN 20 1 IN 25
25 August - 28 September 2 IN 15 1 IN 15
29 September - 13 October 2 IN 10 1 IN 10
14 - 20 October# 2 IN 15 1 IN 10
21 - 24 October 1 IN 15 1 IN 20
25 - 31 October 2 IN 10 1 IN 15
# All groups departing from Scottish airports between 25th June to 9th August and 7th to 10th and 14th to 17th October receive 1 free in 20, and departing between 10th to 25th Aug receive 1 free in 15. All Groups departing Belfast 25th June to 14th July receive 1 free in 20.

Call our Group Booking Department on 0844 879 8285 to find out details on a 'one goes free' group booking.

Group Booking Conditions
1. All offers are subject to availability and the number of group offers per departure may be limited or withdrawn without prior notice. Group offers may be limited to selected hotels / apartments in our brochure. Please ask for details.
2. Children do not count towards group bookings.
3. Free child places cannot be used in conjunction with group discounts.
4. Free places cover the basic holiday price current at the time of booking. . Supplements for meals, under occupancy, room facilities & insurance are excluded.
5. The group must book exactly the same holiday at the same time. We may allow large groups to travel from different airports on application, in which case the free place will apply to the cheapest holiday.
6. Groups travelling for any duration other than 7 or 14 nights are on request.
7. Free places will be dependent on the number of full paying adults travelling, free places will be calculated on the final number of passengers travelling.
8. Free places for groups above 30 will be on request. Splitting large groups into smaller ones is not permitted.
9. Groups for 'free week' dates - 4 weeks for the price of 3, 3 for the price of 2, 2 for the price of 1 and so on - will receive only 50% of applicable free places offered.
10.Group offers are not available on scheduled flights.
11.All passengers must pay the deposit. A Group option can be held for on brochured holidays for 7 days while deposits are collected, however this is dependent on availability.
12.All passenger names must be supplied 10 weeks before departure or at the time of booking (with deposits). Subsequent name changes will incur an amendment fee. When supplying passengers' names, you must at the same time also confirm your rooming list - by this we mean who is to share a room with who. If you fail to do so, we will allocate rooms and cannot accept liability if these arrangements do not meet with your approval.
13. Names may be required immediately at time of booking on some departure dates or destinations.
14. Group offers may not be combined with any other discounts or offers.
15. Any person who acts as the group leader (whether or not they travel on the holiday), shall be the 'lead name' with all the usual responsibilities associated with that role as set out in our booking conditions. In addition, the group leader shall be responsible for confirming all travelling passengers to either the Travel Agent (when booked through an ABTA member agent) or directly to our Groups department. They will be responsible for paying all sums that are payable in respect of the booking as a whole (including any amendment/cancellation charges), and for passing on accurately and in full to travelling passengers any and all information issued by the Travel Agent or us, including but not limited to passing on copies of confirmation invoices and a copy of our booking conditions.

For longhaul destinations call our Groups department on 0844 879 8285

Special arrangements for Groups
Groups requiring special arrangements relating to flights (extra baggage; carriage of golf clubs; equipment etc), or in resort (extra room hire etc) must be aware that any special arrangements are subject to availability and may incur an extra charge. For Group Information, phone 0844 879 8285.

Airtours families

Guaranteed Free Child Places
We are able to guarantee a number of free holidays for kids until 31st August 2010. This is regardless of when you travel and where you travel from - as long as the child shares the accommodation with two persons paying the full adult price. This applies to stays on a self catering basis only. This offer is not combinable with other offers and savings mentioned in this brochure such as 'Early Booking Bonus'. Please see below for the child price conditions.

Free Child Places
There are a limited number of free kids places available at selected properties on selected dates from all UK airports. These places are obviously popular and go quickly, so make sure you book early. Please note that the second child price applicable at the time of booking still applies if the first child has a free place. If you do miss out on a free place, you will pay the current child price. Just ask your travel agent, phone us direct or visit our website to check the current child prices. This offer is not combinable with other offers and savings mentioned in this brochure such as 'Early Booking Bonus'. Please see below for the child price conditions.

Pre-school family offer
At selected properties we offer reduced prices in a limited number of rooms for families with pre-school age children. All children on the booking must be 6 years of age or under to qualify. Where available the offer will be displayed in the 'Offers & Options' section on the property description page. The first child on the booking will pay the first child price applicable at the time of booking (or may even go free if a free child place is available). The second child will also pay the first child price. Any subsequent children will pay the second child price. (Note to agents: Bookings meeting the required criteria stated above should be made under the special accommodation code displayed.) Child price conditions apply below.

Child Prices
If you miss out on a free child place, relax - our family value means that we offer excellent low child prices. Prices for the first and, where applicable, second child start from the amounts shown in the price panel. Limited holidays will be available at the 'from' price stated so we do recommend booking early.
We have shown the lead in price for the second child at those properties that can usually accommodate two children (although sometimes restrictions may apply to some room types, and space may be limited, particularly in hotels which are less likely to have rooms large enough). The price that applies for the second child at the time of booking will also be valid for third and subsequent children who also share the room/apartment.

Child price conditions
1. Children travelling on a free holiday, or paying a child price, must share accommodation with at least two persons paying the full adult price.
2. Subject to availability, and where applicable, one free child place can be selected for each room booked. (e.g. 2 apartments reserved on one booking can receive 2 free child places). If there are no free child places left on your chosen holiday, the first child pays the current first child price applicable at the time of booking.
3. The child's age on the date of return must not exceed the age limit described in the property description.
4. Third and subsequent children pay the 2nd child price applicable at the time of booking.
5. Children qualifying for a free holiday are entitled to the basic accommodation and flights free but must pay for any optional meal arrangements and optional accommodation supplements (for example superior room supplements); all other children must pay ANY accommodation supplements in full.
6. Children DO NOT count toward apartment/villa/suite/studio occupancy levels.
7. Infants under two years of age on the day of RETURN pay £29 (shorthaul) and £59 (longhaul) on all charter flights (subject to change). For Scheduled flights, charges do vary dependent on the airline, type of fare selected and the destination. Infant charges will be confirmed at the time of booking. These charges are for an infant sitting on an adults lap. See also Carriage of Infants (Your Flight section) for more details. Extra services required, cots, etc., must be paid to the apartment/hotel locally. See section on INFANTS for further details.
8. The full adult deposit must be paid for all children except infants. In the case of a free child place, the deposit will be deducted from the final holiday invoice.
9. Child ages you provide must be applicable to the relevant date of return. If a child is subsequently older on the date of return than originally specified at the time of booking, this may mean they no longer qualify for a child price and you will have to pay the full adult fare, plus any admin fees before the party can travel. Please check carefully with your travel agent or us before booking.
Important note - the free child conditions should be read in conjunction with the 'And what's extra' section and 'Extra changes before booking'.

KidsWORLD
Access to KidsWORLD and KidsWORLD EXTRA clubs (except Crèches) are included in the holiday price and are available in those properties where we feature such clubs. Places are subject to availability and operate on a strict staff to child ratio of 2:16. The clubs operate on a first come first served basis and if your accommodation does have a KidsWORLD or KidsWORLD EXTRA club you will need to take your child along to the session at the advertised time. Additional charges for certain activities may apply.
KidsWORLD clubs for ages 3-4, 5-7 and 8-11 years are open for a minimum of two hours a day, six days a week. Evening sessions are also available for 1.5 hours, one evening a week.

KidsWORLD EXTRA is for ages 3-11 years. KidsWORLD EXTRA will operate for a minimum of four hours and up to 6 hours a day, six days a week, within which we also offer a minimum of a 1 hour per day of dedicated activity per age group. Evening club will operate for up to 1.5 hours per evening twice per week. Evening club is subject to availability and additional charges may apply for some activities which are payable in resort.

KidsWORLD Crèches are not included in the holiday price. They are operated on a strict 2:6 staff to child ratio ran by qualified childcare staff. The Crèche is open for a minimum of four hours and up to six hours a day, six days a week and each session lasts for two hours. Sessions can be booked in resort at a cost of approx. £5 per hour (subject to change and payable in local currency). Please note at busy periods sessions may be limited.

Facilities and activities for all clubs are dependant on demand. If numbers fall below the required level we reserve the right to withdraw facilities and/or activities. When clubs do not operate all season, details of operational dates are given on the individual brochure page for your accommodation. Club sessions may be cancelled at short notice owing to temporary staff shortages or other operational reasons. KidsWORLD and KidsWORLD EXTRA activities listed in the brochure are examples and may not operate at all properties.

Please note, that although Dizzy & Shades costume characters will be present at properties where we operate KidsWORLD EXTRA, we cannot guarantee that the characters will be present at all properties during KidsWORLD EXTRA activities. Please see specific brochure pages for opening dates for all KidsWORLD and KidsWORLD EXTRA properties.

Hotel-run kids clubs
Standards and facilities at kids club's featured in this brochure may vary to those featured in KidsWORLD. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Kids club(s) may not meet standards of similar facilities in the UK and guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enroll your child or children into the club and into the clubs' care.

SunStar Hotels & Apartments
Please note that the full SunStar entertainment programme will not commence until the first arrival on/or after 1st May 2011.
SunStar facilities operate 1st May - 31st Oct
Some activities may incur an additional charge.

Street Skills Soccer School

FA accredited soccer coaches will be at all Sunstar Hotels this summer between 4th July - 4th September 2011.
Each child receives 3 X 90 minutes coaching sessions during the week. Guests pay £25 if booked in advance and £30 if booked on arrival in resort (this will be payable in local currency)
The following age groups apply 5,7,8,11 & over 12's yrs.
Each child will receive a SunStar Soccer Skills certificate and T-shirt.
Bookings can be made in advance with your travel agent via 'Finishing
Touches' at a discount price of £25 per child.
Places booked in resort are subject to availability at a charge of £30 per child
Street Beat teen activities
Available for 12-15yr olds between 4th July - 4th September 2011. Charge may be applicable to some activities.

E3 Stage & Film Academy
A 3 day performing arts class for children between 6 -16 years available between 4th July - 4th September 2011.
Children receive 2 hours coaching per day over 3 days followed by a graduation show.
Guests pay £25 if booked in advance and £30 if booked on arrival in resort (this will be payable in local currency).
Programme Includes - Choreographed dances, performance skills, show rehearsals, vocal, microphone and presentation skills.
Each child will receive a Stage Academy certificate and T-shirt.
Places booked in resort are subject to availability at a charge of £30 per child (payable in local currency).
Bookings can be made in advance with your travel agent via 'Finishing Touches'at a discount price of £25 per child.

Splash Kids
Fully qualified UK swimming instructors from the National Federation of swim schools operate at Sunstar resorts between 4th July - 4th September 2011.
Each child receives 5 X 30 minute swimming lessons during their holiday.
Guests pay £25 for the course if booked in advance and £30 if booked on arrival in resort (this will be payable in local currency and places are subject to availability)
Bookings can be made in advance with your travel agent via 'Finishing Touches' at a discount price of £25 per child.

Splash Tots
Fully qualified UK swimming instructors from the National Federation of Swim Schools operating between 4th July - 4th September 2011. Each parent with one infant receives 5 X 30 minute water confidence sessions during their holiday.

Guests pay £25 for the course if booked in advance and £30 if booked on arrival in resort (this will be payable in local currency and places are subject to availability)
Bookings can be made in advance with your travel agent via 'Finishing Touches' at a discount price of £25 per infant. Splash Tots is provided by a third party company, independent of Thomas Cook. Full details on the programme will be available in resort - please ask your representative for details.

Pre-bookable holiday extras

Airport Hotels
Airport Hotels - take the strain out of your journey and check in to a Superbreak airport hotel the night before you travel. Superbreak offer an unrivalled choice of UK airport hotels, at Gatwick, Manchester, Birmingham plus 19 other departure points. Rooms are guaranteed for late arrivals, allowing you to travel to the airport the night before, making it a perfect way to start your holiday.
For further information and to book call 0871 221 2801or visit www.thomascook.com and click on 'Hotels'

UK Airport Parking
Pre-book your airport parking and save time & money. Airtours has negotiated competitive rates for on-site or off-site parking at 26 UK airports with Holiday Extras. Prices include complimentary transfers where the airport terminal is not within walking distance.
For further information and to book call 0871 360 2017 or visit www.thomascook.com and click on 'Extras' and then 'Airport Parking'.

Meet and Greet Parking Service
Save time at the Airport Terminal by being met by a Holiday Extras representative on both your departure and return from/to the UK. Your car will then be taken to a secure car park nearby and returned to the Terminal at the end of your holiday.
For further information and to book call 0871 360 2017 or visit www.thomascook.com and click on 'Extras' and then 'Airport Parking'.

UK Airport Lounges
Relax in an Airport Executive Lounge and start your holiday in comfort where you will enjoy a choice of soft drinks, tea, coffee, alcoholic beverages (excluding champagne), snacks, newspapers and magazines. Generally not available to families with children under the age of 12. Some lounges may have a dress code - please check before you go.
For further information and to book call 0871 360 2017 or visit www.thomascook.com and click on 'Extras' and then 'Airport Parking'

Golf

Golfers are required to wear collared shirts & long trousers or tailored shorts. Tee-shirts, jeans or swim shorts are not permitted on any golf course.
Most courses only allow soft spikes.
Most golf courses require handicap certificates (generally 36 for ladies and 28 for men). Please see the website for specific course requirements.

Carriage of Golf Clubs
Please ask your travel agent to add golf carriage under the 'Special Requests' page on viewdata. Your golf clubs should be insured and secured in their bag. For full information regarding carriage of golf clubs, please see page 534.

Scuba Diving

Gran Canaria
PADI Open Water Course (ages 10+) - £335
A four day course resulting in the PADI Open Water certification card. The course comprises of five pool sessions, four open water dives in the beautiful waters of the El Cabron Marine Reserve, theory, quizzes and final exam. Prices include full equipment rental (excluding PADI manual), return transport from your hotel (excluding Puerto Mogan and Playa Taurito).

Egypt
Our diving packages in the Red Sea are operated by Camel Dive club in Sharm el Sheikh and Emperor Divers in Hurghada.

Package descriptions

Kids Bubblemaker (8 & 9 year olds) This introduction to the art of breathing underwater has a qualified instructor teaching kids about the many varieties of marine life and coral reefs of the Red Sea. 2 hours with a maximum depth of 2 metres in sheltered shallow water.

Discover Scuba Diving (ages 10+) A half-day, or one-day introduction to the world of scuba diving with in-depth training and practice, culminating in a dive accompanied by a professional instructor.

PADI Scuba Diver (ages 10+)
This course is ideal for guests with time constraints, but who would like to earn a PADI certification. Lasting 2 days this course includes interactive training, swimming pool dives and two open water dives. This certification is valid for life and allows the recipient to dive up to depths of 12 metres under the direct supervision of a PADI Divemaster or instructor.

PADI Open Water (ages 10+)
This 4 or 5 day course (duration dependant on personal development) qualifies you to dive with a buddy of similar or greater experience, independent of an instructor. You will be taken through all you need to know to plan and enjoy dives up to 18 metres depth (12m for 10-11 year olds who must be accompanied by an adult), and includes four open water dives by boat or shore.

Daily Diving
For certified divers, we can offer the option of 3 or 4 day diving packages. A days diving includes a morning dive and an afternoon dive, a PADI-qualified guide, tank and weights. Further equipment, lunch and drinks on board, and National Park entrance fees are not included and must be paid for locally. Further days diving can be added in resort. If you have not dived for more than one year you will be required to complete a PADI Scuba Review.

Booking note for Travel Agents - Make the normal holiday booking as required, and take note of the diving package desired. Call Admin at Agent Services with the details who will, via the resort office, request the booking from the dive centre. The diving centre will confirm the booking within 48 hours. For Daily Diving packages, the date of the last recorded dive, a dive certification level and the number of logged dives will also be needed to confirm the booking.
Important Notes:

- equipment is included in all packages except Daily Diving

- all courses commence the second day after arrival in resort

- children under 4 years are not permitted on the boats

- Learn to Dive courses require the purchase of PADI course materials either before travelling or, once in resort for around £45

- Learn to Dive courses are subject to a certification fee of approx £35, payable locally upon completion of the course.

Medical Notes
- minimum of 24 hours interval essential between diving and flying

- all course students are required to sign a PADI medical form

- can be viewed at www.padi.com/english/common/courses/forms

- all diving guests are required to sign a self declaration medical

- signed clearance from a doctor may be needed

- suitable insurance cover should be obtained prior to departure.

Turkey
Dalaman Area
In conjunction with the European Seasports (Icmeler) and Divers Delight (Fethiye), we are pleased to offer the following dive programme for summer 2011.
All courses include equipment and tuition, lunch and transfers to/from your hotel are also included. All pre-bookable packages can be reserved by paying a non-refundable £10 deposit at the time of booking (via Special Requests on viewdata), with the actual cost payable in resort. Prior to starting any course, all students will be required to complete and sign a full medical statement.
Please note: you are strongly advised against scuba diving for 24 hours prior to travelling by air.
The following courses are available from two locations; Içmeler (for guests staying in Marmaris, Içmeler & Turunç), and Fethiye (for guests staying in Fethiye, Çalis, Ölü Deniz and Hisarönü).

Beginners Day £50
A great introduction to scuba diving, comprising basic instruction and two short dives (3m & 5m) with a team of instructors in a sheltered bay. The emphasis is on having a fun day out, so there's also time to enjoy swimming, snorkeling, and sunbathing on the boat's spacious sundeck. No previous experience is required (minimum age 10 yrs). Fethiye - one dive only £35

PADI Scuba Diver £175
A two-day course leading to an internationally-recognised qualification, comprising confined and open-water dives, and some evening study to complete the course theory. Certificate holders then have 12 months in which to complete the remaining 2 days to achieve the open water qualification. Maximum depth 12m, minimum age 10 yrs.

PADI Open Water Diver £299
A four-day course resulting in the PADI Open Water Diver certification card. Course comprises five confined water dives, four open water dives, plus theory, quizzes and a final exam. Maximum depth 18m, minimum age 10 yrs.

Bodrum Area
In conjunction with the Aegean Pro Dive Centre, based in Bodrum, we are pleased to offer the following pre-bookable diving courses:

Discover Scuba for Beginners £40
A fully accompanied one-day, one-dive introduction to the underwater world. Non-divers are also welcome to join the dive boat (£10 payable in resort).

PADI Open Water Diver £230
A four-day course leading to the PADI Open Water diver certification card ¿ the best introduction to scuba diving available.

PADI Advanced Open Water £175
A two-day, five dive course available to holders of PADI Open Water Diver (or equivalent), featuring deep, night and compass navigation dives, and leading to the PADI Advanced qualification.

Available to guests staying in all resorts on the Bodrum Peninsula (except Altinkum).
All prices are subject to change. You will also need to purchase a PADI training manual locally, at an approximate cost of £45 in Dalaman and £30 in Bodrum. A PADI identification card must also be purchased in Dalaman at an approximate cost of £20.

Malta
In Malta there are some great diving opportunities to experience.
Packages are available whether you are a complete beginner or an experienced diver. The diving centres we use have professional, qualified instructors and are certified by internationally recognised diving bodies such as PADI & BS-AC.
PADI Discover Scuba Diving £95 per person
(No certificate received, 1 open water sea dive)
PADI Open Water Diver Course £399 per person
(Full Certification Course with a minimum of 4 Open Water Sea dives)
PADI Advanced Open Water Diver Course £269 per person
(Consists of 5 open water training dives including some speciality dive choices)
Prices include full equipment rental, transport to and from your hotel and certification fees. Prices subject to change. PADI manual is included in the price of the Open Water Diver and Advanced Open Water Diver courses.
For the more experienced divers there are over 40 regularly visited dive sites to choose from. For dive packs to suit your experience level, see your Airtours Representative in resort.
Minimum age for diving in Malta is 12 years.
A current Sport Dive Medical must be produced before diving in Malta; this can be conducted at the dive centre before diving for a small charge. Please note that people who suffer from Asthma or Diabetes will not be permitted to dive in Malta.

Diving - Health and other considerations
It is strongly advised that anyone intending to scuba dive whilst overseas should visit the doctor prior to travel (and if possible bring with them a certificate from a doctor stating that they are medically fit to dive). All participants will have to fill out a medical questionnaire in resort and if the instructors are in any doubt as to a persons fitness, they will request that the client undergo a medical examination, at the clients expense. Please check that your holiday insurance covers you for open water scuba diving.

You should not dive within at least 24 hours of departure.
The Advanced Open Water Course can only be booked by qualified divers seeking to progress further. A certification is awarded with both the Open Water and Advanced Open Water Courses. Dive packages can only be booked by qualified divers.
All qualified divers must present an internationally recognised dive certificate and log book.
All pre-bookable dive courses and packages are non-transferable and non-refundable.
Please adhere to local regulations and do not touch coral or other marine life when diving or snorkelling.

Before you go
Health Precautions
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following websites: fco.gov.uk, www.hpa.org.uk and www.nathnac.org.uk your General Practitioner or a specialist clinic.

Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection against, for example: Malaria, Hepatitis A, Polio, Typhoid and Dengue Fever. In some cases, treatments for Malaria should begin well in advance of travel.
Biting insects (including mosquitoes) are common in many countries, and they can spread disease. Insect repellents, especially those containing DEET, can be useful in helping to prevent bites. You can also reduce the risk of bites by wearing clothes that cover your skin, including your arms and legs, especially during the evening and at night.
If you are visiting an European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.

Travel Advice
The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Ask your travel agent for details of any current advice for the country or countries which you plan to visit when you book your holiday. You are also advised to check this information before you go by accessing the latest Travel Advice on www.fco.gov.uk, alternatively e-mail traveladvicepublicenquiries@fco.gov.uk or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.

Disabled travellers

Overseas Accommodation and Overseas Transport Arrangements
The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
For customers who require support or advice prior to booking, please contact our Special Assistance Team who will contact our suppliers for further information. Simply call our Special Assistance Team on 0800 107 3409. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).

At the Airport and Onboard Your Flight
If you have a disability, reduced mobility or special need that you require assistance with, either at the airport or onboard the aircraft please let us know as soon as possible. We would like to know if you have a pre-existing medical condition or recent injury, so that we can answer any questions and ensure there are no concerns about your fitness to fly. Please speak to your travel agent or call our Special Assistance Team on 0800 107 3409 and we will pass details onto the relevant airline and airport. If you do not request this in advance the airlines and airports cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day with no pre-notification. We recommend you contact us at the earliest opportunity, we need information regarding your need for assistance no later than 48 hours before departure, so we can inform the responsible Managing Body at the airport(s) and your airline. If your booking is made later, the airport/airline will make all reasonable efforts to provide the service required but cannot guarantee that this can be done successfully. Please let us know if you need any assistance at the airport or onboard the flight, such as, if you use a wheelchair, if you are visually impaired or require use of oxygen. Also, please note that if you are not self-reliant (capable of taking care of all your physical needs independently in-flight), a carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self-reliance. The carer must purchase a ticket at the same time. You can find more information about travelling with a disability or reduced mobility on our website: www.thomascook.com. If you are flying with Thomas Cook Airlines you can also refer to www.thomascookairlines.co.uk. Alternatively please discuss your requirements with your travel agent or contact our Special Assistance Team direct on 0800 107 3409 and we will be pleased to help you. (This is a dedicated number for special assistance enquiries and we are unable to transfer calls to other departments).

Passports & Visas
The following information applies to British Citizen's holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for clarification.

Please note, both passport and visa regulations can change and you should therefore check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.
Your responsibility: It is the responsibility of passengers to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake - you must be able to meet the entry requirements for both your final destinations and any stop-off points en-route. Passengers without the correct documentation may be refused carriage by the airline or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
Names: At the time of booking please ensure you supply your first name and surname, (as they appear on your passport) as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in, especially when travelling to the USA. It is anticipated that customers could face more queries and delays as more countries introduce Advance Passenger Information systems. You may not be able to travel and insurance may be invalid if the name on your passport and travel documents don't match.
If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation.
Children: are required to have their own passport.

Portugal - A minor under the age of 18 travelling to Portugal must either be accompanied by a parent or guardian or carry a letter of authorisation to travel from a parent or guardian. The letter should name the adult responsible for the minor during his/her stay. For the latest advice visit www.fco.gov.uk or contact the Portuguese Embassy.

Advanced Passenger Information
Under the UK Government 'e-Borders' scheme, Tour Operators and Airlines are required to collect biographical information contained in the section of your passport that can be read by machine (such as name, passport number). We refer to this as your advance passenger information and will pass this onto the e-Borders programme both prior to your departure from a UK Aiport to an overseas destinations, and on any journey to the UK.
We are legally required to collect your advance passenger information, for details visit the UK Border Agency website: www.ukba.homeoffice.gov.uk . For some destinations this will be obtained at the airport but for others we will ask you to provide the information at least 7 days before you travel. In 2010 this is likely to include USA (where additional information will be required, eg, first night stay address in USA), Goa, Gambia, Turkey and much of Greece. Please visit our website: www.thomascookapi.com - for information on the latest countries where this applies. Please also carefully note any instructions about Advanced Passenger Information on your confirmation invoice or tickets. The UK Border Agency, e-Borders programme is a legal direction to which all transport carriers must comply, failure to provide the required data may result in carriage being denied.

How to contact the Passport Service
General passport enquiries should be directed to the Identity and Passport Service. Please visit their website: www.ips.gov.uk or telephone: 0300 222 0000.
Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). Visit www.ips.gov.uk

Currency & Money
We recommend the purchase of travellers cheques for the bulk of your holiday money, with a small amount of local currency for initial sundry items. Major credit cards are also widely accepted in most of the destinations in this brochure. In some cases local currencies may have to be purchased after arrival or there may be restrictions on the amount you are permitted to buy in advance. We suggest you contact your Travel Agent for details.
Please note - In Bulgaria travellers cheques can only be cashed at banks therefore it is advisable to take a small amount of sterling/dollars to cash at hotels.

Weather Hazards

Sun: The sun should be treated with respect, the more so the closer you get to the tropics, and especially in the winter, when your skin's completely unprepared. Make sure you take enough sun lotion with you, it can be hard to find locally - use it, and go easy on the sunbathing, particularly in the first few days. Watch out for signs of burning, heat exhaustion or sunstroke (reddening skin, sleepy, dizziness, headaches) and make sure you drink lots of (non-alcoholic) fluids to avoid dehydration.
Weather & Natural Disasters: Destinations featured in this brochure may be affected by weather patterns such as tropical storms, monsoons, hurricanes, cyclones, typhoons, flooding and also seismic activity causing earthquakes and tidal waves. An example of which is the hurricane season, which affects the Atlantic, Caribbean Sea and Gulf of Mexico and is generally considered to be between June and November. This is just one example and different weather patterns occur at different times of the year, their impact on destinations can and does vary. Its not possible for us to publish detailed information on weather patterns for each destination in our brochure, and weather advice can frequently change, we recommend you check the latest FCO Travel Advice for your destination. Visit www.fco.gov.uk/travel for information.
When a storm or natural disaster occurs, travel and accommodation arrangements may be significantly disrupted. It is extremely difficult to predict with accuracy the actual path, duration or effect severe weather patterns and seismic activity may have and the effects of actual or threatened bad weather and natural disasters are beyond our control (please refer to our booking conditions, section "Circumstances Beyond Our Control" for details of our responsibility to you in these circumstances).
If a storm or natural disaster is forecast to affect one of our destinations, we work with local and international authorities, our Health and Safety / resort teams and local agents to try to minimise disruption and keep you well informed. It may be that an evacuation of your resort, or a delay or cancellation of your flight to or from the resort may be necessary. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation.

Climate Information: In some of our resort pages in our brochures, we include general climate information. Where this is shown this is usually based on information from the Met Office for a major city or airport in the area, but this can be some distance from specific cities and resorts we feature. The information is subject to change and you should monitor the latest local and international weather updates issued by the Met Office and available on their website: www.metoffice.gov.uk

Your accommodation
Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.
Official Ratings & Our Ratings
Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards; so don¿t assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Our universal ratings system is based on the views taken from Customer Satisfaction Questionnaires and of senior managers in both the UK and overseas (at the time of publication).

Your Reviews
The feedback we receive from customers about our holidays is crucial in helping us deliver the high standards you expect. Not only that, we are so confident about the holidays featured in this brochure, that we want to share with you the ratings which previous holiday makers have provided to us when completing Customer Service Questionnaires at the end of their holiday.
We ask customers to rate various aspects of their holiday experience as Excellent, Good, Fair or Poor. The answers are analysed by an independent Market Research company. Whilst individual customer feedback is treated confidentially, we have published next to each holiday a percentage of customers who rate their 'holiday overall', accommodation, location and meals as good or excellent. You may find that selected hotels/apartments do not show this information. If so, this is due to one of the following reasons:-
- The resort or accommodation may be new for that season
- We may have received an unrepresentative sample of less than 10 responses
- The nature of the hotel has changed (for example, it may have been refurbished, it may be under new management or it may cater for a different type of client).
We hope you find this information helpful when choosing your holiday. Don¿t forget to let us have your view! Please complete your Customer Service Questionnaire at the end of your holiday. Ask your representative for details.

Calidad Turistica
The 'Q' award for quality is an initiative developed by the Spanish government in conjunction with the Spanish Hotel Federation, with the aim of achieving and maintaining consistently high standards in tourist accommodation. Special attention is paid to ongoing staff training programmes, so that where holidaymakers see the 'Q' award mentioned they can expect to be welcomed by staff who want to achieve the best in customer service. Hotels taking part in the scheme are regularly inspected and monitored by the 'Institute for the quality of Spanish hotels'.

Award for Excellence
As part of our ongoing commitment to listening to our customers, we asked everybody who travelled with us in Summer 2009 to complete a Customer Satisfaction Questionnaire. In over 90% of these, our customers described their holiday as either 'good' or 'excellent', and said that they would consider travelling with us again. Your honest feedback has allowed us to make many improvements to our programme for Summer 2011, and we have also used your comments to reward those hotels and apartments which have consistently exceeded your expectations. We asked you to rate each and every aspect of your accommodation - from service to standards, facilities to food - and the results have been used to highlight any property that has excelled in these areas. Look out for the 'Award for Excellence' property pages throughout the brochure for the extra reassurance that this reward brings. Please note: these awards will be reviewed at the end of each summer season.

Exclusive Partner Hotel Photo Products offer
Albelli, Europe's leading photobook supplier, are offering 50% OFF all photo products, EXCLUSIVE to our Airtours Partner Hotel bookings. Albelli enables you to create your own high quality photo books, calendars and diaries using easy to use, free downloadable software, and prints and delivers within eight working days. Please see www. albelli.co.uk.
When booking an Airtours Partner Hotel, you will be entitled to this offer, full details of which will be communicated to you closer to your departure date via your travel documentation. At this stage you will be given the online web details and information about how to claim your exclusive 50% discount. Not to be used in conjunction with any other promotion or offer. Offer valid in the UK only. Redemption applicable until 31/10/11. This offer is not transferable and no cash alternative will be given. Terms & conditions, terms of payment and delivery as stated on www.albelli.co.uk apply.

Exclusive Airtours Partner Hotel Virgin Wines Offer
Save to 50% off a 12 bottle Airtours Partner Collection case of Virgin Wines. When booking an Airtours Partner Hotel, you will be entitled to this offer, full details of which will be communicated to you closer to your departure date via your travel documentation. At this stage you will be given the online web details and information about how to claim your exclusive offer. Offer valid in the UK only. Redemption applicable until 31/10/2011. You must be over 18 to buy wine. This offer applies for new customers to Virgin Wines only. One case per customer. Delivery £6.99. Offer is valid for Airtours Partner Hotel customers only and cannot be used in conjunction with any other promotional offer or discount. Buying this case you agree to try the Virgin Wines Discovery Club. There is no obligation to buy any further wine. Full terms and conditions are available at www.virginwines.com

Exclusively Adults Hotels
All of the hotels featured as Exclusively Adults have been carefully selected specifically with adults in mind. Most hotels therefore have a minimum age limit of 18 years, although some hotels do allow younger children (from 14yrs) to stay. Generally hotels enforce age restrictions strictly, although there may be times when younger children are accepted and may be seen in certain areas of the hotel (for example, during private functions, wedding receptions etc). Where age restrictions apply or if hotels accept children but have a designated 'adult exclusive area' within the hotel complex, current details known by us will be shown in the accommodation description but hotels policies are subject to change.

Adult Focus
Although not guaranteed to be exclusive to adults, the facilities and atmosphere of these carefully selected hotels are geared very much towards adults. Whilst we cannot guarantee a 'child-free' environment, the hotels will have limited family facilities and have been specially chosen for their popularity with adult guests. Whilst all care has been taken in the selection of these hotels using specified information and data, there may be guests of other tour operators and nationalities in these hotels and we therefore cannot guarantee that there will be no children in residence, particularly during peak season dates and school holidays.

Accommodation & Room types
When we mention room types in our brochure, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions. We do not always not sell all room types at all hotels. When you make a booking we will pass on the details of the room type you have selected to the hotelier, but it may not always be possible for them to provide a room type/configuration exactly as booked. The following sections provide some additional information on accommodation and room types.

Hotels and Hotel Rooms
The term 'hotel' is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as 'aparthotel', 'holiday village', 'holiday complex'. Hotel/Motel chains: sometimes hotels change the name of the chain through which they are marketed (e.g. Howard Johnson). If such a change occurs at your hotel you will only be advised if we believe it involves a significant change in facilities or standards.
Room Information
- Twin and Double Rooms - a 'Twin' is a room with two single beds and a 'Double' is a room with a double bed. A double bed may be two single beds with double bedding.
- Single Rooms - a 'Single' or 'Twin for sole use' is a room with one or two single beds.
- Rooms sleeping up to 4 people - some hotels have rooms that sleep up to 4 people. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room (see price panel for details). Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, please ask for details when you book. In most cases extra beds for children are only suitable for children aged 12 and under. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.
- Suites/Junior Suites/Villas: A Suite and Junior Suite usually contain a lounge/living area. A Suite is likely to contain a separate sleeping area whereas a Junior Suite the sleeping area may not be completely separate. Room layouts can vary by destination. Our descriptions of Suites/Junior Suites and Villas usually state the number of persons who can occupy the room type (e.g. 2-4 persons). If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds. Children paying less than the full cost do not count towards occupancy of the suites/junior suites or villas.

Studios and Apartments
It's not unusual in some countries (particularly those in the Mediterranean) to have beds with concrete basis. Please also be aware that although initially supplied, it is usual in some Greek studios & apartments for toilet rolls not to be re-supplied.
Studios - A 'studio' is one room living-come-sleeping accommodation, usually with divan/sofa beds, basic kitchen facilities (usually two cooking rings & a fridge) & a shower room.
Apartments - An apartment is self-contained with one or more bedrooms with twin/double beds, basic kitchen facilities (usually two cooking rings and fridge) and shower room. One-bedroom apartments usually have a separate living area, though in Greece multi-bedroom apartments may not have a separate living area. Apartment descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4 persons). This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there is less than the maximum number of people in your own party. Beds in the living area may be of the folding type or sofa beds.

Accommodation Layout
Moorish style and traditional hotels or large hotel/apartment complexes may have low- rise wings or a number of accommodation blocks spread across large areas. These may be separate from and a few minutes walk to the main reception and restaurant areas.
Views from a balcony / terrace
If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view.

Single Supplements
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room.
Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms.
While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room.
The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel, we do not mark up these supplements.

Meal Service
Providing meals from a self-service buffet is popular in hotels. We include the most up-to-date information we have about meal service in our accommodation descriptions, but occasionally arrangements will change. Breakfast will be of the 'continental' type unless stated otherwise. In certain properties, extended or 'English' type breakfasts are available and may be at an extra charge. Many properties are not necessarily used to catering for special diets and therefore if you have particular or specific requirements, you may find that the choice is limited. As a matter of courtesy to fellow guests, property owners may require diners to wear long trousers whilst dining in their restaurants. Swimwear may not be permitted. If this is a concern then please telephone to check for your individual property's details. Wherever more than one restaurant is advertised, meals for bed & breakfast, half board, full board and All-Inclusive guests will be taken at the main restaurant (usually buffet-style), unless otherwise stated. Where meals can be taken at alternative restaurants, a reservation is usually required.

Choice of restaurant: Where meals can be taken at alternative restaurants or there is a choice of a la carte restaurants, a reservation is usually required and restrictions on the number of visits per stay may be in operation. Hotels may apply child age restrictions for a la carte restaurants. Please note hotels occasionally change the style of food and may, during periods of low occupancy, close restaurants at different times of the year. The information included in our brochure is correct at the time of going to print but is subject to change when you travel.

How many nights are spent in your accommodation?
Your accommodation is usually reserved for you from 1200 noon and 4pm on the day of your departure from the UK. However, at some larger hotels, delays may occur with check-in whilst your room is prepared for you. For night flights departing between 0001 and 0400 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday. Rooms are normally vacated at the internationally recognised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on Half Board, Full Board or All Inclusive it is possible that you may lose a meal owing to your own particular flight times.

Air conditioning
Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. Unless otherwise stated air conditioning will be centrally controlled. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for air conditioning in some rooms.

Accommodation maintenance
Certain accommodation featured in this brochure is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity suppliers may be interrupted whilst this essential maintenance is undertaken.

Cleaning
The standard and frequency of cleaning and linen change can vary from resort to resort and property to property depending on general standards in resort and the rating of your accommodation. For instance, cleaning and changing of linen in Greece and mainland Spain will be of an acceptable standard, but it may not be as often as other resorts.

Other guests
We do not have exclusive use of all properties featured in this brochure. It is possible, therefore, that there may be guests from other countries and of mixed age groups at your accommodation.
Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay.
Swimming pools
Swimming pools at properties come in various shapes and sizes. Pools may be rectangular, free form or lagoon style and the size of the pool may not always be clearly captured by our brochure photography. Pools may be freshwater or saltwater and vary in depth. Please refer to the 'Safety & hygiene' section for important safety advice about swimming pools.

Pool Closures
At certain times of the year swimming pools may be closed for maintenance, bad weather or due to low temperatures. When producing this brochure, if we are informed that pools are planned to be closed for an extended period, we will include details in the accommodation description. However, please note that pool closures are likely to be more common over the winter months and pools may also be unavailable at times in November and April depending on temperatures in resort. Opening times of slides may be restricted during the day, usually to a minimum of 1hr 30 minutes in the morning/afternoon and are also dependant on weather conditions and hotels operational policies. Facilities may not be available throughout the season. Please see our Booking Conditions ('Changes Made By Us Before Travel') for more details on availability of advertised swimming pools.

Internet Access
Access to the internet may be through terminals in the reception area, a dedicated room/internet cafe or available more widely through hotels using wireless networks. In all cases we cannot guarantee an uninterrupted service, connection may be restricted at certain times of the day and technical issues may cause temporary withdrawal of internet facilities. Access to the internet is subject to local charges.

TV Channels
As many hotels we feature have satellite TV shown in rooms, we recommend that you use the same care and supervision with children watching TV, as you would at home. Some channels may be of an adult nature. We can't guarantee the availability of English speaking channels.

Infants
See also 'Carriage of infants' under 'Flights'.
Please note that in each property description we state the maximum number of occupants a room or apartment can accommodate; this number can include ONE infant unless otherwise stated. If you need to book more than one infant into a room, please contact us before booking, as enquiries will need to be made with the hotel/apartment manager. For any bookings made which exceed this stated maximum and for which we are advised cannot be accommodated, we reserve the right to pass on the cost of any additional/different rooms/apartments required to accommodate the booking.
Please let us know when you book if you need a cot. You may have to pay a charge locally for this and any other special services or facilities you require. When you arrive, you should check that the cot is satisfactory. If not, you must let your representative or hotel know immediately.
Certain hotels, resorts, tours and excursions may not be suitable for children or infants. You should read the brochure description carefully to make sure that they meet your needs. Our staff will also be able to advise you if you are still unsure.

24 Hour All Inclusive
This logo refers to hotels offering 24-hour drinks and 24-hour snacks. There may be periods of approximately an hour daily when drinks (particularly alcoholic drinks) may be unavailable in between opening and closing time of on-site drinks outlets. Depending on the operation of your individual hotel, room service may be available during this time ¿ please check the brochure description for details. Hotels operating 24-hour drinks may have some restrictions during this time on serving alcohol and reserve the right to serve soft drinks for selected periods during this operation.

Drinks Included
Drinks Included is a logo used on a selected number of Half Board properties which include a minimum of 12-hour drinks in addition to breakfast and evening meal. This can vary per property and can comprise of both alcoholic and non-alcoholic drinks so please see each individual hotel description for exact details.

What is a Full Board Plus holiday?
Full Board Plus hotels offer a great deal more included in the holiday price, without being fully all-inclusive. All Thomas Cook Full Board Plus hotels include continental breakfast, lunch and dinner as standard. The additional extras do vary and may include the following: drinks at selected times during the day or drinks with meals, snacks, afternoon tea & biscuits, entertainment, sports & leisure. Please see the 'Full Board Plus' features/option box on the relevant property pages for details of exactly what is included as part of the Full Board Plus package at each individual hotel.

What is an All Inclusive Plus Holiday
Throughout our brochure we have distinguished our standard All Inclusive hotels from a selected range of All Inclusive Plus hotels. These All Inclusive Plus hotels offer some of the most comprehensive All Inclusive features in our programme. The additional benefits that each of these hotels is offering do vary, but all of our All Inclusive Plus hotels include as standard; up to 24 hour drinks, several a la carte/speciality or gourmet dining options, a range of sports, leisure health and relaxation facilities, as well as some extra inclusions to your package. Examples of these extras could include complimentary spa treatments, a stocked mini bar throughout your stay, 24 hour snacks, room service or other 'Plus' points to make your all inclusive holiday even more special! Packages vary so please refer to each individual hotel for details of what's on offer. There may be periods of up to an hour daily when drinks may be unavailable in between opening and closing time of on-site drinks outlets. Depending on the operation of your individual hotel, room service may be available during this time - please check the brochure description for details. Hotels operating 24-hour drinks may have some restrictions during this time on serving alcohol and reserve the right to serve soft drinks for selected periods during this operation.

All Inclusive, All Inclusive Plus & Full Board Plus Holidays
To help you choose your All Inclusive, All Inclusive Plus, or Full Board Plus holiday we have highlighted what activities and facilities are usually included with each accommodation. This is based on information we have received from the hotel management, often dictated by the properties current seasons All Inclusive, All Inclusive Plus and Full Board Plus package. Please allow for some facilities or activities to be altered or substituted when you travel though, as hotels do regularly review and update what they offer as All Inclusive, All Inclusive Plus and Full Board Plus.

What to expect on your All Inclusive / Full Board Plus holiday
All Inclusive holidays offer every opportunity for relaxing, taking part in sports and games and generally enjoying yourself. However, as with everything in life there are some simple rules, which will help you in achieving this aim.
- Identification - When you arrive at your hotel you are likely to be provided with some form of identification (it may be a card, necklace, bracelet etc), which will have to be shown when ordering drinks, meals and other included facilities. Ensure you take care of this, as a penalty charge is likely to be imposed if lost.
- Behaviour - both ourselves and each of the All Inclusive hotels reserve the right to withdraw the identification facility of any guest(s) whose behaviour, or whose child/children's behaviour is such that it is, in the opinion of the management, detrimental to the enjoyment of the other guests.
- Alcohol - Having drinks freely available throughout the day can be a temptation to over-indulge. Please therefore consider your fellow guests (and your own health!) while bearing in mind that hotel management's have every right to refuse service to guests they believe to be intoxicated or under age (in accordance with local law).
- Bottled mineral water - in some All Inclusive hotels bottled mineral water does not form part of the 'unlimited soft drinks service'.
- Locally sourced drinks / snacks - The included facilities and services are clearly stated in the 'All Inclusive / Full Board Plus, Features/Option' section. Drinks included are generally only locally produced brands; cocktails, international and premium brands and fruit juices are not available unless stated. Whilst we endeavour to provide locally produced bottled mineral water as part of the 'unlimited soft drinks service' at our All Inclusive properties, this service cannot be guaranteed. The type and variety of snacks served (between meal times) will vary between hotels and resorts, and may be of a more traditional / local variety.
- Restaurants - please refer to the earlier section on 'Meal Service' for information about meal arrangements.
- Sports, leisure and entertainment facilities - Not every All Inclusive hotel provides sports & leisure facilities or entertainment and the quality of those that do may vary. These can differ from hotel to hotel, so please read the descriptions carefully. Please see 'Entertainment and sports facilities at your accommodation' paragraph below for more information.
- What's Not Included - any additional facilities or services available may incur a charge. Consequently, not all bars/restaurants are available free of charge.
- Coming home - most hotels remove access to All Inclusive facilities, including food and drink at the time of checkout, which is generally 12 noon on the day of departure.

Entertainment and sports facilities at your Accommodation
These differ from hotel to hotel, so please read the descriptions carefully. A charge may be made locally for entertainment and the use of some hotel facilities where these are not included in an all inclusive/full board plus package. Not all hotels provide entertainment, and the quality at those that do will vary. Outdoor sports and facilities are subject to weather conditions permitting (e.g. watersports, outdoor bars etc). All sports and leisure activities are naturally subject to availability. The hotel may have a system restricting the number of times and hours of use of certain facilities to ensure all customers can enjoy them. Whenever we are aware of this it is clearly stated. You may be required to pay a deposit for some sports or leisure facilities, which will be refunded upon the return of the undamaged equipment. Some hotels may have additional conditions before refunding the deposit (e.g. not to exceed the time limit of usage). If applicable, guests will be informed on arrival. For safety reasons guests could be denied the use of sporting equipment if the hotel's sporting instructor feels they are not competent. In most cases relevant instruction is available but may incur a cost. Age and height restrictions may be applied by the hotel for certain activities and facilities. These are applied locally for the wellbeing of all customers and full details will be supplied when you arrive at your accommodation. For safety reasons some sports are not available to younger children or children without adult supervision You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.

Your Safety & Wellbeing on Holiday
Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming pools and water features: Some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. The pool at your chosen accommodation may be fresh or saltwater.
Every pool is different and most hotels / apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, it is possible such features may have been replaced or removed since the photography was taken.
Many holidaymakers can enjoy slides and flumes. Therefore, we would like to bring your attention to the following important safety information; -
Hotel's policies on lifeguards and supervision of water slides may vary and qualified lifeguards may not be present at all hotels/apartments or at all times. You should familiarise yourself with the pool, layout, depths and presence of any lifeguards before you or anyone travelling with you uses the facilities. Children must always be supervised by a responsible adult. Age and height restrictions may apply. Avoid swimming into and ensure landing areas are vacated quickly. Some slides and water features will not be suitable for weak swimmers, if you are pregnant or have certain medical conditions. Please check carefully before using the facilities. All notices and pool rules for safe use of the slides and water features must be observed at all times. Opening times of slides may be restricted during the day, usually to a minimum of 1hr 30 minutes in the morning/afternoon and are also dependant on weather conditions and hotels operational policies. Facilities may not be available throughout the season. Never use the slides or water features if you have been drinking alcohol.

Airtours Sunsplash: Hotels featured as Airtours Sunsplash have a great range of slides and / or water features offering aqua fun for all the family. With a wider range of slides and water features it is vital that the safety recommendations, above, are followed carefully in these hotels.
Overseas Safety Standards: Although the accommodation featured does operate to its own country's standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.
Children: Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.

Stomach Upsets: It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.
Out and About: Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.

Your resort
Our service
We are proud that our Representatives are the best in the business. They are thoroughly trained in making sure that you have a great holiday, added to which they are local experts and their knowledge is at your disposal.

They make frequent visits to our hotels and apartments at regular times, and will be at most properties for some period every day of the week. Our staff are also trained to know when they are not wanted, so if you want to do your own thing while you're on holiday they'll be perfectly happy to leave you alone.

Our Representatives are always on hand to help sort out any particular problem whilst on holiday. If you have a complaint they will need to know about it and will do their best to solve the problem on the spot and minimise any inconvenience. This will also help us to improve the holiday experience for all our customers.
There may be times when your Representative is unable to solve a particular problem immediately. While appreciating that this may be upsetting for customers, we do expect our customers to behave in a reasonable manner towards our staff. Consequently, should any customer act in a threatening or intimidatory manner towards our staff, we shall have no hesitation in taking appropriate legal measures.

Resorts
In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season.
If you would like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.

Resort development
Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section 'Circumstances beyond our control' for more information.

Local information
Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party.

Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.
In Muslim countries, dates of religious feasts and festivals are fixed by local sightings of the moon so we cannot work out when they will be beforehand.

Ramadan, which is observed for one month each year, is a period of fasting when the pace of life is slower, public areas are busier and there are certain restrictions. For example, consuming food in public, drinking alcohol and use of restaurants¿. Ramadan is expected to run for a month from approximately 10 August 2010 and 01 August 2011. Also the Muslim New Year is different to the Christian one and during this period many shops and restaurants may be closed. Check out the FCO travel advice on www.fco.gov.uk for more information on specific countries and the possible impact of holidays and events. You will also find information on website of the relevant British Embassy.

Watersports & Sporting Activities in Resorts
We refer to a number of watersports and other sporting activities within the brochure, These are neither owned or operated by us and we cannot guarantee that they are maintained or operated with the customer's safety in mind. We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/watersports may be considered to be hazardous pursuits by some insurance companies.

Smoking
Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk

Conditions in holiday resorts
If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and if necessary to our representative, who will do their best to help sort things out. Insects; ants, mosquitoes and cockroaches for example, are common in hot countries. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting if you are not used to seeing them. If your hotel has an open restaurant, it may attract local birds, some of which might try to share your food though hotels do their best to discourage them. Though frustrating, this is a normal part of local life, and please don't encourage birds by feeding them. Please also refrain from feeding any other wildlife.

Noise - Some resorts are within built-up areas or other places where noise is common. Noise may be audible from road traffic or aircraft (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer and customs (for example, festivals and religious celebrations), and is often part of the travel experience.

Driving
Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.

Nile Cruises - Important Information
Due to the number of cruise boats on the Nile, two or more boats may be moored side by side and you may need to walk through other boats to reach the bank. Extra care should be taken when crossing gangplanks as certain areas may be uneven. Nile cruise boats are on several levels and are therefore unsuitable for anyone with walking difficulties. For sightseeing it is advisable to take plenty of bottled water and sensible footwear as the ground can be uneven at many sites, a torch for darker tombs and binoculars will also be useful. At some sites there may be a charge for photography or the use of a video camera while flash photography is often prohibited altogether to protect the monuments.

Occasionally there may be changes made to your itinerary and excursions depending on local conditions such as the level of the Nile or cruise boat traffic. Tipping (baksheesh) is an accepted custom in Egypt and while not compulsory, you will be asked to tip for almost every service and the cost can mount up. Expect to budget approx. £20 for tipping. Tips onboard your cruise boat can be left at the end of the cruise. Where prices are based on lower deck cabins this means the bottom deck of the boat, which is always above the water line. All decks above the bottom deck (including reception level) are classed as upper decks.
Please note that our Nile cruisers are shared with guests of our European sister company Thomas Cook. Thomas Cook UK does not permit children aged 6 and under on the Nile Cruise boats featured in this brochure due to safety reasons. However, Thomas Cook AG may not follow the same policy.

Twin centre holidays/Nile cruise & stay
Details and prices for all twin centre or Nile Cruise & Stay options can be found on the relevant property pages.

Luxor and Red Sea Resorts twin centres: Spend your first 7 nights in your chosen Nile Cruise Boat. On the 8th day of your holliday you will be collected by coach for your convoy transfer to your chosen hotel in Hurghada, Makadi Bay, El Gouna or El Quseir.
On the day of your departure you will be collected at approximately 5am for your return coach transfer to Luxor.

On arrival in Luxor (approximately 11am) you will be provided with a courtesy cabin/room to refresh before being taken to the airport for your return flight home. Please note: The courtesy cabin/room will also be available for the use of other guests and may only be available for an alloctaed period of time.

Please note:
- You will be required to check out of your room/cabin at 12.00hrs before your transfer at 17.30hrs
- Transfers between Luxor and Red Sea Resorts can take between 5 & 6 hours and are by convoy
- Please note on return, it may be necessary to transfer guests from one coach to another
- All timings are approximate
You should note that due to the complicated nature of twin-centre holidays, delays may sometimes occur.

General Information

Photography
Selected items of clothing portrayed in this brochure are courtesy of FREEMANS. For further information about shopping with Freemans please telephone 0800 900 200. Some of the atmospheric photography shown in conjunction with particular accommodation and resorts advertised in this brochure (e.g. kids playing on a beach or close-up in a pool) was shot on location and not at the accommodation or resort concerned.
3rd party websites and advertising.

For some suppliers featured in this brochure, including hotels and apartments, for your information we have included advertisement and/or their own website address. The inclusion of such an advertisement or website address does not indicate any recommendation or approval by Airtours for any service advertised on such a website. Airtours makes no guarantee or promise regarding the accuracy of any information contained on such websites or about the standard and suitability of such services. Except as provided for in our Booking Conditions in connection with services booked by you as part of the holiday package purchased in the UK, we shall not be liable for any loss or damage of whatever nature which may arise as a result of material contained in such websites and the suppliers booking conditions shall apply.

Please note that ABTA protection only applies to services supplied by Thomas Cook Tour Operations and does not apply to services featured in this brochure that are provided by AVIS, Holiday Extras, or any other third party company.

Data Protection
To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime.
We may also occasionally contact you by post or telephone to update you about great offers, products and services from Thomas Cook group companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants.

ABTA - The Travel Association
Thomas Cook Tour Operations Ltd is a member of ABTA with membership number V6896. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at our website: www.abta.com

Your Financial Protection
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 1179. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held by ABTA. If you book arrangements other than a package holiday or a flight from us, the financial protection does not apply.

Telephone calls
To ensure we consistently deliver excellent customer service, telephone calls to Airtour's UK offices are recorded. "Calls to 0844 numbers are charged at 5p per minute and calls to 0871 numbers are charged at 10p per minute (from BT fixed lines, mobile and other providers charges may vary)".